Customer Service Associate – Part‑time (20 hrs)

About the role

The Customer Service Associate will join Greystar’s London property team on a part‑time basis, working 20 hours per week. The role focuses on delivering a high‑quality resident experience, supporting day‑to‑day property operations and contributing to occupancy and retention goals.

Key responsibilities

• Provide front‑of‑house service to residents, answering queries and handling complaints in line with Greystar’s procedures.
• Assist with property marketing activities, building maintenance coordination and tenancy administration.
• Support the planning and execution of resident events and community activities.
• Collaborate with team members to ensure a positive and memorable experience for all residents.
• Maintain accurate records of interactions and follow‑up actions.

Required profile

• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Attention to detail and a proactive approach to problem‑solving.
• Flexibility to work 20 hours per week on an onsite schedule.

Required skills