Customer Experience Advisor – Retail Banking (Wood Green)

About the role

Join Santander’s Retail Banking team in Wood Green as a Customer Experience Advisor. You will be the friendly face and voice of the bank, helping customers with everyday transactions, technology assistance, and fraud protection while delivering a high‑quality, personalised service.

Key responsibilities

• Act as the first point of contact for customers in‑branch and over the phone.
• Process cash transactions, account enquiries and routine banking services.
• Provide guidance on using banking technology and digital channels.
• Answer inbound calls to the contact centre and resolve queries promptly.
• Build relationships with customers and identify solutions to meet their needs.
• Continuously develop knowledge of Santander’s products and services.
• Suggest improvements to enhance the overall customer experience.

Required profile

• Strong communication and listening skills.
• Ability to solve problems quickly and efficiently.
• Flexibility to work a rotating schedule, Monday to Saturday, 8 am‑6 pm.
• Comfortable handling a variety of tasks in a fast‑paced branch environment.
• Team‑oriented mindset with a proactive approach to risk and fraud prevention.

Required skills