Customer Service Manager – Stevenage

About the role

We are seeking an experienced Customer Service Manager to lead a small, dedicated team in Stevenage. You will be responsible for ensuring high levels of customer satisfaction while driving performance and efficiency across the department.

Key responsibilities

• Manage, train, and support the customer service team.
• Set, monitor, and report on KPIs and overall team performance.
• Ensure customer satisfaction targets are consistently achieved.
• Handle customer enquiries and resolve escalated issues.
• Develop and maintain customer service procedures and processes.
• Manage team holidays, scheduling, and departmental resources.
• Keep customer service systems and processes up to date.

Required profile

• Previous experience in a customer service management or supervisory role.
• Strong leadership and communication abilities.
• Customer‑focused with excellent problem‑solving skills.
• Organised, proactive, and capable of motivating a team.

Required skills

What we offer

• Salary range £30,000 – £36,000 per year.
• Full‑time permanent contract.
• Standard working hours 8:30 am – 5:00 pm.