FM Helpdesk Coordinator – Central London

About the role

Join a prestigious private estate in Central London as an FM Helpdesk Coordinator. You will be the first point of contact for both internal teams and external tenants, ensuring that all facilities queries are managed efficiently and that maintenance work is scheduled and completed to the highest standards.

Key responsibilities

• Operate and administer the FM Helpdesk, acknowledging, assigning and resolving tenant and internal queries promptly.
• Schedule and monitor all Planned Preventive Maintenance (PPM), reactive, and quoted works, ensuring proper documentation.
• Coordinate the helpdesk function across the portfolio and communicate effectively with tenants, contractors, asset managers and senior management.
• Advise the Maintenance and Facilities teams on raising and closing job requests within the helpdesk system.
• Respond to emergencies, assess risk and escalate when necessary.
• Assist in raising purchase orders, processing invoices and producing quarterly reports.
• Maintain supplier records, health & safety documentation, RAMS and work permits.
• Support Facilities Portfolio Managers and undertake ad‑hoc projects as directed.

Required profile

• Strong organisational skills with the ability to manage multiple queries and tasks simultaneously.
• Excellent communication and relationship‑building abilities across internal and external stakeholders.
• Proactive, solution‑focused attitude with a solid understanding of health & safety standards.
• Capability to assess risk, prioritize work and escalate issues appropriately.

Required skills

What we offer

• Competitive salary range of £35,000‑£40,000 per year.
• Opportunity to work within a historic estate managing a diverse portfolio of commercial and residential properties.
• Professional development in facilities management and health & safety compliance.