Front Office Reception Supervisor – Fixed Term

About the role

The Front Office Reception Supervisor will report to the Reception Manager and lead a large reception team to deliver 5‑star service at Cameron House, a luxury resort on Loch Lomond. This fixed‑term position involves overseeing guest check‑in and check‑out, handling queries, and ensuring smooth daily operations.

Key responsibilities

• Supervise guest check‑in, check‑out, billing, and call handling.
• Lead daily briefings, handovers and organise workload, delegating tasks and coordinating breaks.
• Monitor performance using checklists and SOPs, provide feedback and informal counselling.
• Support the team with operational issues and train new employees on the job.
• Handle and resolve guest feedback, departmental requisitions, billing queries, adjustments and recoveries.
• Manage room allocations, queued rooms, no‑shows, cash‑ups and banking.

Required profile

• Ambitious, friendly and guest‑focused attitude.
• Strong team spirit and willingness to support colleagues.
• Commitment to protecting the resort’s environment.
• HND or equivalent qualification, or comparable hospitality experience.
• Recent experience in reception, front office or reservations within a large hotel (100+ rooms).

Required skills

What we offer

• Opportunity to work in a historic 5‑star resort with award‑winning spa, golf course and diverse activities.
• Experience leading a large front‑office team in a luxury hospitality setting.