Front Office Receptionist – Hotel

About the role

As a Receptionist you will be the first point of contact for guests at DoubleTree by Hilton London – Tower of London. You will deliver a warm welcome, manage check‑in and check‑out processes and ensure a seamless stay for every visitor. The role is part of the Front Office team and works across a flexible shift pattern.

Key responsibilities

• Greet guests courteously and handle all front desk interactions.
• Perform check‑in and check‑out procedures accurately and efficiently.
• Provide information on room categories, hotel facilities and local attractions.
• Manage reservations, cancellations and guest inquiries using the hotel’s front‑desk system.
• Handle telephone calls, email requests and coordinate with other departments to resolve guest issues.
• Maintain a tidy and organized reception area.

Required profile

• Friendly, positive attitude with a passion for hospitality.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts between 6:00 am and 11:00 pm.
• Strong attention to detail and ability to multitask in a fast‑paced environment.

Required skills

What we offer

• Hourly rate of £13.79.
• Smart uniform provided.
• Free and healthy meals while on duty.
• 28 days holiday (increasing up to 33 days).
• Team Member Travel Program with discounted hotel stays and 50 % off food & beverage.
• Personal development programmes and career progression opportunities.
• Corporate responsibility initiatives and employee discounts.