Hire Administrator – Customer Service Role

About the role

We are looking for a Hire Administrator to join our Customer Service team at Sunbelt, the UK’s largest equipment rental provider. You will manage the full hire journey, building strong relationships with customers and ensuring they receive a best‑in‑class experience.

Key responsibilities

• Handle inbound enquiries via phone, email and website, guiding customers through the hire process.
• Manage orders from initial enquiry through to post‑hire feedback, taking ownership of the customer journey.
• Identify and act on upselling opportunities using product knowledge.
• Occasionally deliver and collect equipment kits from depots.
• Use initiative to resolve issues quickly and continuously improve service quality.

Required profile

• Proven experience in a customer service role, preferably handling inbound order or sales enquiries.
• Experience in the hire or construction industry is advantageous.
• Strong communication, negotiation and influencing skills.
• Ability to build relationships with internal and external customers.
• Good judgment and initiative to make decisions within company policies and pricing structures.

Required skills

What we offer

• Employment with a FTSE‑100 company, the UK’s largest equipment rental provider.
• Flexible rewards package including generous holiday allowance (with buy‑sell options).
• Life assurance, retail discount scheme, employee recognition awards and a company pension scheme.