Intensive Housing Management & Support Officer

About the role

We are seeking an Intensive Housing Management & Support Officer to join our Adult Supported Housing team in Slough. You will provide person‑centred, housing‑related support to vulnerable adults with mental health needs, learning disabilities and supported living requirements.

Key responsibilities

• Deliver planned Intensive Housing Management (IHM) and housing‑related support.
• Build positive professional relationships with residents and recognise and escalate safeguarding, risk, tenancy sustainment or welfare concerns.
• Support residents to maintain their tenancies and achieve agreed goals.
• Contribute to support plans, assessments and reviews.
• Maintain accurate case notes and support records.
• Work closely with colleagues, care providers and partner agencies.

Required profile

• Compassionate, respectful and genuinely resident‑focused.
• Reliable, organised and accountable with a positive “can‑do” attitude.
• Able to work on own initiative with strong situational thinking.
• Some experience delivering social housing‑related or community‑based support.
• Strong communicator who can build positive relationships and influence outcomes.
• Comfortable working independently and as part of a wider team.
• Open to feedback, training and learning new skills.
• Full UK driver’s licence and access to own transport.
• Motivated to develop and progress within the company.