IT Service Manager – Agile (Hybrid, £85k + bonus)

About the role

We are seeking a senior IT Service Manager to join a global financial institution undergoing an Agile transformation. The role is permanent, hybrid (2 days a week onsite) and offers a competitive salary of £85k plus bonus. You will act as a trusted partner to senior business and IT leaders, translating strategy into reliable service outcomes.

Key responsibilities

• Lead service management across major incidents, change, problem and supplier management.
• Influence and collaborate with senior business and IT stakeholders.
• Facilitate workshops to drive Agile adoption and continuous improvement.
• Ensure compliance with ITIL/ITSM best practices.
• Provide strategic guidance on long‑term IT service delivery.

Required profile

• 5+ years of experience in IT Service Management.
• Extensive experience working in Agile environments.
• Proven ability to manage incidents, problems and changes at scale.
• Strong stakeholder management and workshop facilitation skills.
• Ready for a long‑term, permanent position.

Required skills

• ITSM
• ITIL
• Agile methodologies
• Incident Management
• Problem Management
• Change Management

What we offer

• Competitive salary (£85k) plus performance bonus.
• Hybrid working model with flexibility.
• Opportunity to shape the Agile transformation of a leading financial organisation.
• Professional development and exposure to senior leadership.