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Maître D' – Full‑time Front‑of‑House Lead

HIDE · Londres

Nuevo
Senior 🇬🇧 English
Horizon POS system

Descripcion del puesto

About the role

We are seeking an experienced Maître D' to be the first point of contact for guests at the Michelin‑starred HIDE restaurant. You will create a welcoming atmosphere, circulate among diners, and ensure every guest enjoys a flawless dining experience.

Key responsibilities

  • Manage the cloakroom and handle guest belongings with discretion.
  • Act as a floating manager during service, engaging with guests, monitoring satisfaction, and anticipating needs.
  • Build lasting relationships with VIP and regular guests, remembering preferences.
  • Support the management team by checking guest satisfaction and escalating concerns.
  • Handle complaints diplomatically and ensure prompt resolution.
  • Print and prepare daily menus, service reports, and guest lists.
  • Manage reservations and guest communications via the 7Rooms system.
  • Process payments, deposits, and secure payment links.
  • Oversee point‑of‑sale transactions using the Horizon POS system.
  • Answer telephone calls and emails professionally.
  • Maintain in‑depth knowledge of the menu, beverages, and pairings.
  • Assist with opening and closing duties to keep the restaurant guest‑ready.

Required profile

  • Proven experience as a Maître D’, Head Host/Hostess, or senior front‑of‑house role in a Michelin‑starred or luxury dining environment.
  • Impeccable grooming and presentation standards.
  • Strong interpersonal skills and the ability to build rapport with diverse clientele.

Required skills

  • Proficiency with the 7Rooms reservation system.
  • Experience using the Horizon POS system.

What we offer

  • Opportunity to work in a celebrated fine‑dining setting.
  • Collaborative team environment focused on excellence.
  • Exposure to seasonal, locally sourced cuisine and premium wine pairings.

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Publicado hace 7 horas

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HIDE

Londres