Night Manager – Hotel Operations (4 on/4 off)

About the role

The Night Manager is responsible for overseeing all hotel operations from sundown to sunrise, ensuring guests receive celebrity‑level service and that brand standards are consistently met.

Key responsibilities

• Manage front‑of‑house and back‑of‑house teams during night shifts.
• Handle guest enquiries, complaints and special requests promptly.
• Maintain safety, security and cleanliness standards throughout the property.
• Monitor and control service charge (TRONC) distribution.
• Prepare shift reports and hand over to the day team.

Required profile

• Strong hospitality mindset with a passion for delivering exceptional guest experiences.
• Ability to lead and motivate a team in a fast‑paced night environment.
• High attention to detail and commitment to brand standards.
• Flexibility to work a 4‑on/4‑off rotating schedule.

Required skills

What we offer

• Competitive hourly rate plus a share of service charge (TRONC).
• Paid meals on duty and paid breaks.
• Annual pay review and fully funded apprenticeship programmes.
• Heavily discounted staff room rates across Malmaison, Hotel du Vin and Frasers Hospitality.
• Generous friends‑and‑family discounts, dining discounts, and high‑street retail offers.
• Cycle‑to‑work scheme, healthcare cash plans, and private medical cover after probation.
• Wagestream access for real‑time earnings, referral bonuses up to £1,500, and complimentary anniversary stays.
• Employee assistance programme, critical illness cover, life assurance, and sustainability initiatives.