Retail Sales Assistant - Keyholder

About the role

As a Retail Sales Assistant – Keyholder at The Works, you will be the friendly face of the brand on the shop floor. You’ll create memorable moments for customers, help them discover products they love, and ensure the store runs smoothly.

Key responsibilities

• Deliver exceptional customer service and engage in meaningful conversations.
• Assist shoppers in finding products, recommending items, and completing purchases.
• Maintain store presentation: keep shelves stocked, tidy, and safe.
• Open and close the store as a keyholder, handling cash and security procedures.
• Support teammates to foster an inclusive and collaborative environment.

Required profile

• Enthusiastic brand ambassador who enjoys interacting with customers.
• Reliable and trustworthy, especially for keyholder duties.
• Team‑player who contributes to a positive store atmosphere.

Required skills

What we offer

• 25% colleague discount plus exclusive double‑discount days.
• Access to MyWorks for additional retailer discounts.
• Family‑friendly leave with enhanced maternity, paternity and adoption pay.
• 28 days holiday (33 days for deputy and store managers) including bank holidays.
• Can‑Do Academy for training and career development.
• Stream – early access to 50% of earned wages.
• Share scheme, 24/7 employee assistance, healthcare cash plan, pension, life assurance, cycle‑to‑work scheme and charitable giving options.