Senior Housing Officer – Temporary (3 months)

About the role

TRI Consulting is seeking a Senior Housing Officer to join a Housing Association on a three‑month temporary contract. The role is office‑based in North London and focuses on delivering a high‑quality, empathetic housing management service to residents.

Key responsibilities

• Provide personal housing management support, maintaining regular communication with residents.
• Resolve resident issues promptly and work collaboratively with the customer service centre and Asset team.
• Ensure tenancy sustainability, address unacceptable behaviour, and manage void properties to the required standard.
• Process landlord repair requests via Workwise, authorise work orders within budget, and coordinate with Asset Management for complex repairs.
• Handle rent and service charge collection, debt management and accurate accounting of services.
• Visit residents’ homes to assess needs, identify repairs and arrange necessary work.

Required profile

• Proven experience as a Senior Housing Officer within social housing.
• Excellent communication skills and ability to start immediately (around 17 Nov).
• Strong organisational abilities and a commitment to safeguarding residents.

Required skills

• Workwise (housing management software)

What we offer

• Competitive hourly rate of £22.27–£29.45 (PAYE umbrella).
• Opportunity to work within a supportive team on a short‑term contract.