Team Medical Secretary – Adult Eating Disorder Service

About the role

The Adult Eating Disorders Service is seeking a Band 4 Team Medical Secretary to provide high‑quality administrative support. Working within a multidisciplinary mental health team, you will act as the first point of contact for patients, carers and professionals, ensuring smooth service delivery.

Key responsibilities

• Provide confidential secretarial and administrative support to the clinical team.
• Handle telephone and face‑to‑face enquiries from patients, carers and external professionals.
• Process referrals, maintain waiting lists and manage appointments using electronic clinical systems.
• Prepare clinics, meetings and documentation, including accurate minute taking.
• Maintain patient records, databases and reporting systems with strict data confidentiality.
• Manage team diaries, staff records and other administrative systems.
• Support and supervise junior administrative staff and contribute to service improvements.

Required profile

• Recognised qualification in Administration or equivalent practical experience.
• Proven experience in a busy secretarial or administrative role.
• Competence with standard IT systems, especially Microsoft Office and electronic record systems.
• Excellent organisational ability and the capacity to prioritise conflicting demands.
• Strong written and verbal communication with a professional, empathetic approach.
• Ability to work independently and as part of a team.
• Previous NHS or Health and Social Care Partnership experience is desirable.

Required skills

• Microsoft Office
• Electronic record systems

What we offer

• Employee Assistance Programme and Cycle to Work Scheme.
• Bursary scheme and extensive learning and development opportunities.
• Supportive workplace with strong values and real career progression.