2nd Line Support Technician (Temporary)

About the role

Our client, a professional services firm in London, is seeking an experienced 2nd Line Support Technician on a temporary basis. The role will cover sickness absence for approximately eight weeks and will involve both on‑site and remote support. You will join a friendly team and help maintain the firm’s IT environment.

Key responsibilities

• Provide second‑line technical assistance for Microsoft 365, Outlook, Teams and the full Microsoft Office suite.
• Troubleshoot and resolve issues on Windows 11 workstations.
• Manage and resolve tickets using the service‑desk system.
• Support data‑security procedures and ensure compliance.
• Deliver remote assistance and, when required, on‑site support.

Required profile

• Proven experience in a 2nd‑line IT support role.
• Strong problem‑solving abilities and a collaborative attitude.
• Ability to work under short‑term contract pressures.

Required skills

• Microsoft 365
• Microsoft Outlook
• Microsoft Teams
• Microsoft Office
• Windows 11
• Service‑desk ticketing
• Data security

What we offer

• Fixed‑term contract for roughly eight weeks.
• Hybrid working – office‑based with remote flexibility.
• Hourly rate of £17.60.