Account Manager II – French/Portuguese Speaking

About the role

As an Account Manager II at LexisNexis Risk Solutions you will be responsible for driving customer success, retention and revenue growth within an existing portfolio of clients. You will act as a trusted advisor, ensuring renewals are completed on time while identifying opportunities to expand usage and introduce additional products.

Key responsibilities

• Manage a portfolio of existing customers, acting as their main point of contact.
• Own the full renewal cycle, ensuring timely and accurate contract renewals.
• Identify and qualify upsell and cross‑sell opportunities to drive incremental revenue.
• Monitor account health, spot risks early, and take proactive action.
• Deliver onboarding and tailored product training to new and existing users.
• Coordinate with internal teams to resolve issues and support a seamless customer experience.

Required profile

• Proven ability to manage a portfolio of customers and meet renewal and revenue targets.
• Strong communication and relationship‑building skills, including confident phone engagement.
• Proactive, empathetic, and able to resolve customer issues effectively.
• Highly organised and detail‑oriented, with the ability to manage multiple priorities.
• Results‑driven, with a focus on customer satisfaction and commercial growth.

Required skills

• Experience using CRM systems (Salesforce preferred).
• Familiarity with structured sales methodologies such as MEDDPICC and SPIN.