After Sales Support – Customer Service (B2B & B2C)

About the role

We are looking for an enthusiastic After Sales Support professional to join a fast‑growing team during a busy period. You will act as the first point of contact for both business and consumer customers, handling enquiries, warranty claims and troubleshooting with a positive attitude.

Key responsibilities

• Manage daily email and occasional telephone communication with B2B and B2C customers.
• Open, investigate and resolve cases, ensuring timely follow‑up until closure.
• Provide accurate product information and support, building trust‑based relationships.
• Collect and relay quality and product feedback to international teams.
• Support routine office administration and operational tasks.

Required profile

• Strong problem‑solving ability and excellent interpersonal communication.
• Customer‑focused mindset with the capacity to adapt to different personalities.
• High sense of urgency, effective time‑management and prioritisation.
• Integrity, credibility and dedication to delivering high‑quality service.
• Comfortable working in a fast‑paced, changing environment.

Required skills

• Proficiency in handling email and telephone customer interactions.

What we offer

• Competitive hourly rate of £13.85‑£14.80, dependent on experience.
• Full‑time, fixed‑term contract (37.5 hours per week).
• On‑site work in Havant, South East England.
• Opportunity to develop product knowledge and contribute to service improvement.