Bookings Coordinator

About the role

A growing business in Southampton is looking for a proactive, customer-focused Bookings Coordinator. The role is key to managing new enquiries, coordinating appointments and delivering an excellent customer experience from first contact through to booking confirmation. It suits someone with strong communication skills who enjoys building relationships and working in a fast-paced environment.

Key responsibilities

• Act as first point of contact for new enquiries by telephone, email and online channels, handling both referral-based and marketing-generated enquiries.
• Gather and record customer information accurately to assess requirements and recommend the most suitable service.
• Manage appointment bookings, confirmations and scheduling, and explain service options, processes and costs clearly.
• Follow up with prospective customers to answer questions and encourage bookings.
• Maintain accurate records of customer interactions and booking activity in internal systems.
• Produce reports on enquiry and booking activity and support events, marketing initiatives and other admin work when needed.
• Work closely with operational and management teams to ensure a seamless customer experience.

Required profile

• Previous experience in customer service, bookings, administration, sales support or coordination.
• Excellent verbal and written communication, strong organisation and attention to detail.
• Comfortable discussing services, appointments and pricing with prospective customers.
• Ability to work independently while contributing positively to a team.

Required skills

• Strong IT skills, including Microsoft Outlook, Word and Excel.
• Experience with CRM, database or booking systems is advantageous.

What we offer

• Salary of £27,000 to £29,000 per annum depending on experience.
• Supportive, collaborative working environment.
• Ongoing training and development, and long-term career development opportunities.