Business Support Officer – Anti-Social Behaviour (30 hrs)

About the role

Torbay Council is seeking a proactive Business Support Officer to join the Community Safety Team on a 12‑month maternity cover. The role supports the Anti‑Social Behaviour service, providing a professional and responsive administrative service to residents, partners and colleagues.

Key responsibilities

• Serve as the first point of contact for Anti‑Social Behaviour enquiries.
• Perform initial casework administration, including triage, risk assessment and escalation.
• Liaise sensitively with complainants and partner agencies.
• Prepare reports, correspondence, agendas and accurate meeting minutes.
• Maintain specialist case management systems and handle confidential information.

Required profile

• Proven experience providing administrative support in a busy office environment.
• Confident communication with a wide range of people, including those who may be distressed.
• Highly organised with strong attention to detail and ability to meet deadlines.
• Ability to work both independently and as part of a team.

Required skills

• Microsoft Office

What we offer

• Flexible, hybrid and permanent home working options.
• Supportive and inclusive working culture.
• Opportunity to make a real difference to local communities.
• Commitment to learning, development and employee wellbeing.