Claims & Customer Service Advisor

About the role

We are looking for a Claims & Customer Service Advisor to join our dynamic insurance team in Shoeburyness. You will work across a range of products – gadget, travel and ticket protection – taking ownership of customer outcomes from initial contact to final resolution.

Key responsibilities

• Manage mobile phone and gadget insurance claims, including loss, theft and accidental damage.
• Process ticket protection claims and refund requests following product training.
• Respond to travel insurance sales and service enquiries.
• Handle policy cancellations, retention conversations and premium/excess payments.
• Log and resolve first‑line customer complaints in line with regulatory requirements.
• Collaborate with underwriters, repair partners, finance and other internal stakeholders to ensure efficient case handling.

Required profile

• Previous experience in a regulated insurance environment, preferably in claims handling or customer service.
• Strong verbal and written communication skills with confidence handling phone and email interactions.
• High attention to detail and accuracy.
• Proactive, self‑motivated attitude with a customer‑first mindset.
• Ability to manage multiple products and priorities in a fast‑paced setting.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Competitive salary range of £26,000‑£28,000 per year.
• Full‑time permanent contract.
• On‑site work in Shoeburyness, Essex.
• Opportunity to develop expertise across several insurance product lines.