Clerical Officer / Receptionist – Specialist Children’s Services

About the role

Join the Business Support Team at NHS Greater Glasgow and Clyde to provide comprehensive administrative and secretarial support to the Specialist Children’s Services, including CAMHS, Community Paediatrics and the Neurodevelopmental Pathway. The role focuses on the North CAMHS Service, ensuring efficient, responsive service for colleagues and patients.

Key responsibilities

• Manage telephone calls, emails, patient appointments and clinician diaries.
• Act as the single point of access for referrals and enquiries, handling them professionally.
• Welcome patients, families and visitors, delivering excellent customer service.
• Maintain effective communication with the public and healthcare professionals.
• Prioritise workload, meet deadlines and uphold service standards.

Required profile

• Previous experience in an administrative or secretarial role, preferably in healthcare or the public sector.
• Experience managing appointments, diaries and electronic patient record systems is desirable.
• Excellent organisational abilities and strong communication skills.
• Ability to work independently and as part of a multidisciplinary team.

Required skills

• EMIS (electronic patient record system)