Client Account Manager – Facilities Management

About the role

We are seeking a commercially‑driven Client Account Manager to join a leading facilities management provider. The role focuses on maximising revenue from an established client base, re‑engaging lapsed accounts and expanding service penetration across multiple service lines.

Key responsibilities

• Manage and develop a portfolio of existing clients, driving revenue growth and long‑term value.
• Identify and pursue cross‑selling opportunities across PPM, reactive works and projects.
• Build strong client relationships through regular meetings, site visits and account reviews.
• Reactivate lapsed clients by understanding past challenges and delivering tailored solutions.
• Maintain a robust pipeline, track progress and forecast revenue.
• Collaborate with operational teams to scope, price and deliver commercially viable solutions.
• Prepare and present proposals, quotations and tender documentation.
• Monitor client performance data to uncover growth opportunities.
• Produce regular reports on pipeline, client growth and account progression for senior leadership.

Required profile

• Proven experience in account management, client development or business development within facilities management or a related sector.
• Strong commercial awareness with a track record of growing existing accounts.
• Excellent relationship‑building and stakeholder management skills.
• Highly organised with strong pipeline management and reporting capability.
• Confident in leading client meetings and commercial negotiations.
• Collaborative approach and ability to work cross‑functionally.
• Full UK driving licence preferred.

Required skills

What we offer

• Salary £35,000‑£40,000 per year (dependent on experience).
• Bonus/commission structure.
• Office‑based role, Monday‑Friday 08:30‑17:00.
• 28 days holiday including bank holidays.
• Free on‑site parking.
• Opportunity to shape a newly created, high‑impact position.