Client Operations & Strategic Growth Manager

About the role

Hogan Lovells is hiring a Client Operations & Strategic Growth Manager in London for its global Marketing and Business Development team. The role manages one of the firm's most significant client relationships in the Life Sciences and Health Care sector, combining account management, operational excellence and client service innovation. It works closely with senior lawyers, sector leaders and business services colleagues, and contributes to firmwide initiatives such as the key client program, relationship-driven business development and the client feedback strategy.

Key responsibilities

• Act as key point of contact for a major Life Sciences and Health Care client, and develop, maintain and execute a strategic client plan
• Plan and run client meetings, events, CLE programs and sponsorships, and act as central communicator for the Client team
• Support pitch preparation and panel management, and help with billing, guidelines, conflicts and operational needs
• Develop matter plans with timelines, milestones, budgets and resources, and track budgets and escalations
• Monitor adherence to client billing guidelines, work with the client's billing department and coordinate fee arrangements and supplemental bills
• Oversee the firm's AI engagement with the client, including approvals, billing, time-entry requirements and training of internal teams

Required profile

• 7+ years of relevant experience in legal or professional services preferred
• Account management / PMO experience with project management methodology; project management qualification desirable
• Experience of client-facing project management, scoping, budgeting, workflow management and post-matter reviews
• Ability to build relationships with lawyers and client contacts, and to work independently and in cross-functional teams

Required skills

• Advanced Excel, PowerBI (or comparable), HighQ Collaborate, and Smartsheet (or Planner)
• Knowledge of law firm management metrics
• Familiarity with outside counsel guidelines and timekeeping standards

Working hours are 35 hours per week, 9:30am to 5:30pm, with up to 40% of time working from home under a hybrid pattern.