Client Success Associate - German Speaking

About the role

Gartner's Client Success team follows a Client for Life philosophy, and this Associate ensures that every client receives value beyond their investment. The role is based in London, UK or Barcelona, Spain, and requires fluency in business German and English. Associates help clients understand their business priorities, break down challenges and choose the right decisions, while onboarding clients, proving the value of Gartner services and stimulating engagement of products used by large client teams.

Key responsibilities

• Build, develop and manage relationships with clients from senior C-level executives to more junior roles across business functions, helping them get value from their Gartner subscription
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities and recommend a programme of action that drives high value and return on investment
• Work with internal Gartner partners to overcome obstacles and maximise the value delivered to clients
• Review the client book of business regularly, looking at performance and key engagement metrics

Required profile

• Fluent in English and German
• 6+ months of relevant professional and/or internship experience
• Proven track record of success driven by a passion for delighting clients
• Bachelor's degree preferred

Required skills

• Strong communication, collaboration, prioritisation, critical thinking and influencing skills

What we offer

• A collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• Hybrid work environment with flexible arrangements