Communications Consultant - Product

About the role

Sky is recruiting a Communications Consultant - Product for its UK Communications & Engagement team, within the Product Communications team. The role covers Connectivity (Sky Mobile and Sky Broadband), TV products and product-led storytelling, helping deliver earned communications that showcase Sky's product innovation and value internally and externally. It supports product launches, campaigns, reviews programmes, media events and day-to-day press office activity, including product issues, service outages and customer complaints.

Key responsibilities

• Deliver external and internal communications across Sky's product portfolio, including launches, campaigns, reviews programmes, media events and colleague communications.
• Write product stories and communications materials such as press releases, pitches, messaging, briefings and reactive statements.
• Pitch stories and build relationships with journalists, reviewers and media contacts across consumer technology, national, consumer and specialist media.
• Manage day-to-day media enquiries and support communications around product issues, service outages and customer complaints, gathering information, coordinating approvals and escalating higher-risk matters.
• Own defined projects and workstreams, collaborating with Product, Marketing, Commercial, Customer and Communications teams.
• Monitor and evaluate media activity, using coverage, audience insights and trends to improve future communications.
• Occasional evening and weekend on-call support as part of a wider Communications team rota.

Required profile

• Experience with a technology, telecommunications, television, streaming or consumer electronics brand.
• Experience supporting product demonstrations, launches, media briefings or review programmes.
• Experience supporting reactive communications around product issues, service outages and customer complaints.
• Experience contributing to internal or colleague communications.
• Familiarity with media monitoring, coverage reporting and campaign evaluation.
• Right to work in the UK; no sponsorship offered.

What we offer

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support, Aviva Digital GP and dental insurance.
• Discounts on Sky products, sharesave and tech schemes, and Sky VIP rewards.
• Hybrid working, 3 days in the office per week at the Osterley campus.