Consumer Claims Paralegal (French Speaking)

About the role

Join easyJet’s Legal & Litigation team as a Consumer Claims Paralegal supporting French‑speaking markets. You will work closely with the French Legal Advisor and a cross‑functional legal function to handle compensation and refund claims arising from flight disruptions.

Key responsibilities

• Process consumer claims under EU261, the Montreal Convention and easyJet’s terms for flight delays, cancellations and other operational disruptions.
• Assess claims, prepare defence statements with external advisors and manage mediation or ADR cases.
• Support customer‑service teams with pre‑action cases and ensure data accuracy in internal systems.
• Liaise with courts, track administrative steps and see cases through to settlement or judgment.
• Provide legal advice to customer‑service on consumer‑law queries and maintain claim databases and payment records.
• Translate legal documents into French when required.

Required profile

• Fluent or native French speaker (minimum C1 level).
• Legal background or experience as a paralegal/legal assistant, preferably with exposure to civil litigation.
• Strong organisational abilities and capacity to handle high volumes of work.
• Excellent communication and relationship‑building skills.

Required skills

• Proficiency with Microsoft Office, especially Word and Excel.

What we offer

• Competitive base salary.
• Performance‑linked bonus up to 20%.
• Opportunity to work within a leading European low‑cost airline.