Contract and Compliance Officer – Housing

About the role

The Contract and Compliance Officer will join the Housing Needs / Temporary Accommodation Service within the Inclusive Economy & Housing Directorate of the London Borough of Newham. Working on a hybrid basis, you will ensure that temporary accommodation for homeless households meets all contractual, legal and safety standards.

Key responsibilities

• Manage contracts with suppliers of temporary accommodation, ensuring adherence to the Temporary Accommodation Supplier Agreement.
• Procure and assess accommodation offers through compliant market routes.
• Conduct pre‑ and post‑inspections of properties, producing photographic evidence and written reports.
• Validate statutory compliance documents such as Gas Safety, Electrical Safety, EPC, Fire Risk Assessments and Legionella reports.
• Investigate and resolve complaints related to property conditions, including damp and mould.
• Collaborate with managing agents to monitor required works and improvements.
• Maintain accurate records using housing systems like Northgate and Adam Housing.
• Contribute to performance reports and respond to enquiries from senior stakeholders, councillors and the Mayor’s office.

Required profile

• Experience in contract management, compliance or housing/property services.
• Strong knowledge of housing legislation (Housing Act 1996, Building Safety Act, health & safety regulations).
• Proven ability to work with vulnerable residents and manage supplier relationships.
• Excellent analytical, reporting and communication skills.
• Ability to work independently, prioritize competing tasks and meet deadlines in a fast‑paced environment.

Required skills

• Northgate housing system
• Adam Housing system

What we offer

• Hybrid working pattern
• Competitive hourly rate (£21.91 PAYE or £28.57 Umbrella)
• Opportunity to contribute to vital community services