Contracts Administrator – Residential Services

About the role

We are seeking a highly organised Contracts Administrator to support our residential contract, acting as the central point for administrative and help‑desk tasks and working closely with engineering teams.

Key responsibilities

• Provide administrative support to the Contracts Manager, delivering detailed progress feedback and escalating issues.
• Manage the client’s CAFM system and handle over 100 daily callouts while meeting SLA targets.
• Prepare quotes, track reactive and additional works, and ensure timely, transparent invoicing.
• Coordinate reactive and Planned Preventative Maintenance (PPM) works in line with contract performance measures.
• Liaise with engineers and subcontractors, communicating progress and escalating where necessary.
• Audit and compile core company and client reports to ensure compliance and support invoicing.
• Maintain accurate PPM data, including assets, schedules, and scope of works within the CAFM system.

Required profile

• Minimum 2 years experience in Service & Maintenance or Facilities Management.
• Proficient use of a CAFM system.
• Highly logical, organised and methodical approach.
• Strong ability to prioritise and multi‑task under pressure.
• Advanced IT literacy, especially Microsoft Word and Excel, with report‑writing capability.
• Excellent verbal and written communication.
• Willingness to work overtime to meet contract demands.
• Commitment to health and safety responsibilities.

Required skills

• CAFM system operation
• Microsoft Word
• Microsoft Excel