Contracts Support Administrator

About the role

Artic Building Services Ltd, a leader in mechanical and electrical and facilities management, is looking for a Contracts Support Administrator in London. The role supports the Contracts Manager and acts as the main contact for administrative and helpdesk tasks on a residential contract, working closely with engineering teams. It is a 12-month contract starting ASAP, Monday to Friday 8am-5pm, with the possibility of becoming permanent.

Key responsibilities

• Support the Contracts Manager with detailed feedback on work progress and escalate queries promptly
• Manage the client's CAFM system and handle 100+ daily callouts while meeting SLAs
• Raise quotes from costing sheets, track reactive and additional works and ensure invoices are raised on time and compliant
• Coordinate reactive and planned preventative maintenance (PPM) works against contract and company performance measures
• Liaise with engineers and subcontractors and escalate progress and issues
• Audit company and client reports for compliance and compile Hard FM reports
• Keep PPM data such as assets, schedules and scope of works up to date in the CAFM system

Required profile

• At least 2 years of experience in a service and maintenance or facilities management environment
• Logical, organised and methodical, able to prioritise and multi-task to meet strict deadlines
• Ability to work accurately under pressure and adapt to different works and contracts
• Willingness to work overtime when needed

Required skills

• Solid experience with a CAFM system
• Advanced Microsoft Office, especially Word and Excel, for reporting
• Strong verbal and written communication with engineers, subcontractors, clients and students

Candidates apply by submitting a CV and a cover letter explaining their suitability.