Credit Controller

About the role

We are seeking an organised and proactive Credit Controller to join our growing property management business. You will manage arrears across a large residential portfolio, working closely with Property Managers, Accountants and Solicitors to recover outstanding balances while delivering excellent customer service.

Key responsibilities

• Manage the full credit control process for a portfolio of residential units.
• Chase outstanding service charge arrears via telephone, email and written correspondence.
• Produce and issue fortnightly arrears reports for internal stakeholders.
• Oversee the end‑to‑end arrears process, ensuring accurate administration and timely recovery.
• Collaborate with Property Managers to maintain healthy cash flow across developments.
• Negotiate and monitor payment plans while ensuring compliance.

Required profile

• Proven experience in credit control, collections or accounts receivable.
• Ability to build relationships and resolve queries independently.
• Strong organisational skills and attention to detail.
• Comfortable working in a fast‑paced, collaborative environment.

Required skills

• Experience with Qube software (desirable but not essential).

What we offer

• A supportive and collaborative workplace that values its people.
• Opportunities for ongoing training, professional development and career progression.
• A varied and rewarding role within a friendly, high‑performing team.