Credit Management Specialist

About the role

Robert Half is seeking an experienced Credit Management Specialist to join a well‑established business in Glasgow on a six‑month contract. The role focuses on recovering outstanding debts, resolving disputes and supporting the finance team with credit control activities.

Key responsibilities

• Take ownership of customer account disputes, investigate issues thoroughly and drive resolutions to conclusion.
• Build strong relationships with customers and internal departments to negotiate and resolve outstanding account queries.
• Allocate incoming cash accurately and promptly, ensuring customer accounts remain up to date.
• Chase outstanding debt and proactively manage customer payment performance.
• Investigate payment discrepancies, unapplied cash and invoice‑related disputes.
• Process credit notes and account adjustments where required.
• Collaborate with sales, customer service and finance teams to identify and resolve the root cause of recurring issues.
• Maintain accurate records of customer interactions, disputes and agreed actions.
• Support the wider finance team with credit control and accounts receivable activities.
• Ensure company credit policies and procedures are adhered to at all times.

Required profile

• Previous experience in Credit Control, Accounts Receivable or Collections.
• Demonstrable experience managing customer disputes and resolving complex account queries.
• Strong investigative and problem‑solving skills with the ability to analyse account information.
• Excellent written and verbal communication and stakeholder management skills.
• Confident influencing of customers and internal stakeholders.
• High attention to detail and a methodical approach to resolving discrepancies.
• Organised, resilient and comfortable managing a high‑volume workload.

Required skills

• Excel

What we offer

• 6‑month contract with an immediate start.
• Competitive hourly rate.
• Hybrid working model based in Glasgow.
• Opportunity to join a collaborative finance team within a well‑established organisation.