Customer Experience Advisor – Retail Banking (Coleraine)
santander · Coleraine
Job description
About the role
Join Santander’s Coleraine branch as a Customer Experience Advisor, providing friendly, knowledgeable service to retail banking customers. Working 24.5 hours per week on a rotating schedule, you will be the first point of contact for a wide range of banking needs.
Key responsibilities
- Act as the first point of contact for customers in‑branch and over the phone.
- Process cash transactions, handle routine banking queries and provide product information.
- Answer inbound calls to the contact centre and resolve customer issues.
- Build relationships with customers and identify solutions to meet their needs.
- Develop knowledge of Santander’s services and products.
- Suggest improvements to enhance the overall customer experience.
Required profile
- Strong communication and listening skills.
- Ability to work flexibly on a rota from Monday to Saturday.
- Customer‑focused attitude with problem‑solving mindset.
- Team player comfortable in a busy branch environment.
Required skills
What we offer
- 6‑month fixed‑term contract (24.5 hours per week).
- Opportunities to develop banking knowledge and customer service expertise.
- Supportive, close‑knit team environment.
Questions fréquentes
Why are you reporting this job?
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 3 days ago
Expires 1 month from now
13 views · 0 applications
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
santander
Coleraine
Related job offers
-
FP&A Manager - Gross Margin & Operations
Victoria Beckham Beauty Londres et périphérie -
Senior Cost Controller (OWC) – Hybrid, London
Verve Londres -
Policyholder Tax Administrator – Finance & Tax Operations
Atos Édinbourg -
Relationship Manager – Business Banking
Weatherbys Business Bank Londres -
Investor Recruitment Consultant (French speaking)
Private Equity Insights Londres