Customer Experience Advisor – Retail Banking (Coleraine)

About the role

Join Santander’s Coleraine branch as a Customer Experience Advisor, providing friendly, knowledgeable service to retail banking customers. Working 24.5 hours per week on a rotating schedule, you will be the first point of contact for a wide range of banking needs.

Key responsibilities

• Act as the first point of contact for customers in‑branch and over the phone.
• Process cash transactions, handle routine banking queries and provide product information.
• Answer inbound calls to the contact centre and resolve customer issues.
• Build relationships with customers and identify solutions to meet their needs.
• Develop knowledge of Santander’s services and products.
• Suggest improvements to enhance the overall customer experience.

Required profile

• Strong communication and listening skills.
• Ability to work flexibly on a rota from Monday to Saturday.
• Customer‑focused attitude with problem‑solving mindset.
• Team player comfortable in a busy branch environment.

Required skills

What we offer

• 6‑month fixed‑term contract (24.5 hours per week).
• Opportunities to develop banking knowledge and customer service expertise.
• Supportive, close‑knit team environment.