Customer Experience Advisor – Retail Banking (Crawley)

About the role

Join Santander’s Retail Banking team in Crawley as a Customer Experience Advisor. You will be the first point of contact for customers in‑branch and over the phone, helping them with everyday banking needs while delivering a friendly, secure, and efficient service.

Key responsibilities

• Act as the initial contact for customers visiting the branch or calling the contact centre.
• Assist with day‑to‑day transactions, queries and service requests.
• Provide guidance on using banking technology and protect customers from fraud and scams.
• Build relationships, identify solutions and continuously improve the customer experience.
• Develop knowledge of Santander’s products and services to better support customers.

Required profile

• Strong communication and listening skills.
• Ability to work flexibly on a rota, covering Monday to Saturday between 8 am and 6 pm.
• Customer‑focused attitude with a problem‑solving mindset.
• Willingness to learn and adapt in a multi‑skilled, fast‑paced environment.

Required skills

What we offer

• Supportive, close‑knit team environment.
• Opportunities to develop banking knowledge and career growth.
• Exposure to innovative technology and customer‑centric initiatives.