Customer Experience Advisor – Retail Banking (High Wycombe)

About the role

Join Santander’s High Wycombe branch as a Customer Experience Advisor, delivering friendly, knowledgeable service to our retail banking customers. Working 35 hours a week on a rotating schedule, you will be the first point of contact for a wide range of banking needs, both in‑person and over the phone.

Key responsibilities

• Act as the first point of contact for customers in the branch or via telephone.
• Assist with day‑to‑day transactions, queries and service requests.
• Answer inbound customer calls to the contact centre.
• Build relationships, identify customer needs and propose suitable solutions.
• Develop knowledge of Santander’s products and services to support customers effectively.
• Identify and suggest improvements to enhance the overall customer experience.

Required profile

• Excellent communication and listening abilities.
• Flexible approach, comfortable handling a variety of tasks.
• Ability to work in a busy, multi‑skilled branch environment.
• Team‑oriented mindset with a proactive attitude toward problem‑solving.

Required skills