This job is no longer available
This job expired on 18/07/2026. It no longer accepts applications.
Customer Experience Advisor – Retail Banking (Loughborough)
santander · Loughborough
Job description
About the role
Santander is seeking a Customer Experience Advisor for its Loughborough branch. Working 35 hours a week on a rotating schedule, you will be the friendly face and voice of the bank, helping customers with transactions, technology, and fraud protection.
Key responsibilities
- Serve as the first point of contact for customers in‑branch and over the phone.
- Process day‑to‑day transactions, answer queries and provide service support.
- Handle inbound calls to the contact centre and resolve issues promptly.
- Build relationships with customers and identify solutions to meet their needs.
- Continuously develop knowledge of Santander products and services.
- Suggest improvements to enhance the overall customer experience.
Required profile
- Strong communication and listening skills.
- Ability to work flexibly across a range of tasks in a busy environment.
- Customer‑focused mindset with a proactive approach to problem‑solving.
- Willingness to work on a rota that includes Monday to Saturday.
Required skills
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santander
Loughborough
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