Customer Experience Advisor – Retail Banking (Loughborough)

About the role

Santander is seeking a Customer Experience Advisor for its Loughborough branch. Working 35 hours a week on a rotating schedule, you will be the friendly face and voice of the bank, helping customers with transactions, technology, and fraud protection.

Key responsibilities

• Serve as the first point of contact for customers in‑branch and over the phone.
• Process day‑to‑day transactions, answer queries and provide service support.
• Handle inbound calls to the contact centre and resolve issues promptly.
• Build relationships with customers and identify solutions to meet their needs.
• Continuously develop knowledge of Santander products and services.
• Suggest improvements to enhance the overall customer experience.

Required profile

• Strong communication and listening skills.
• Ability to work flexibly across a range of tasks in a busy environment.
• Customer‑focused mindset with a proactive approach to problem‑solving.
• Willingness to work on a rota that includes Monday to Saturday.

Required skills