Customer Experience Specialist – Claims Handling

About the role

We are seeking a Customer Experience Specialist to join our fast‑growing insurtech company. You will be the first point of contact for customers filing new claims and will support our adjusters with administrative tasks to move claims toward resolution.

Key responsibilities

• Handle inbound calls to file new claims and respond to existing claim inquiries.
• Gather, review, and accurately enter claim information to ensure timely processing.
• Manage a queue of administrative tasks and meet service‑level commitments.
• Review, organise, and upload electronic mail and documents to the appropriate claim files.
• Prepare standard correspondence such as acknowledgement letters and claim closure documents.
• Partner closely with claims adjusters to provide complete and accurate information.

Required profile

• Minimum 2 years of experience in customer support, claims, or administrative roles within insurance or compliance‑related organisations.
• Relevant experience in property and/or liability insurance.
• Excellent verbal and written communication with a focus on empathy and professionalism.
• Strong organisational skills, ability to prioritise multiple tasks and meet deadlines.
• Close attention to detail and accuracy in data entry and documentation.
• Proficiency with computers and Google Workspace (Docs, Sheets) and other internal systems.

Required skills

• Google Workspace (Docs, Sheets)

What we offer

• Remote work from anywhere in the UK.
• Apple laptop, large second monitor, and other quality‑of‑life equipment.