Customer Outcome Executive (Success Plan Sales)

About the role

Salesforce is hiring a Customer Outcome Executive for its UKI Chief Customer Office, a quota-carrying, high-impact role based in London. The position sits at the intersection of sales and customer success and leads a proactive customer success motion that connects sales vision to post-sale value realisation, helping customers see measurable value from their Salesforce investments from day one.

Key responsibilities

• Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront.
• Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware or under-realised value.
• Lead cross-functional strategies to stabilise accounts.
• Manage a services-focused quota spanning Signature Success, Premier Success and Advisory Services, unlocking incremental value across the customer portfolio.

Required profile

• Experience in a new logo sales role within a complex, enterprise SaaS environment.
• Track record of managing a quota or revenue target.
• Experience developing and executing customer success or value-realisation plans with measurable outcomes.
• Experience working cross-functionally with sales, delivery and services teams to resolve account issues and drive adoption.

Nice to have

• Experience with customer health scoring or adoption analytics tools.
• Background in change management or organisational adoption strategy.
• Experience presenting to executive-level stakeholders on account strategy or recovery plans.