Customer Service Administrator (Chelmsford)

About the role

We are seeking a confident Customer Service Administrator to join our friendly team in Chelmsford. You will be the first point of contact for customers, handling enquiries across phone, live chat and email while supporting the smooth processing of orders.

Key responsibilities

• Deliver high‑quality customer service via telephone, live chat and email.
• Advise customers on our product range and process orders over the phone.
• Resolve delivery issues and manage occasional complaints with tact.
• Respond to enquiries promptly through all communication channels.
• Perform general administrative tasks and maintain accurate records.
• Develop and maintain thorough product knowledge.

Required profile

• Previous experience in a customer service environment.
• Strong attention to detail and organisational skills.
• Computer literate and able to work effectively as part of a team.
• Valid driving licence (required for the location).

Required skills

What we offer

• Salary £27,000‑£28,000 per year plus quarterly bonus.
• Full‑time permanent role with a two‑week rotating schedule.
• Monday‑Friday hours ranging from 7:30 am to 5:30 pm.
• Supportive, small‑team environment.