Customer Service Administrator

About the role

We are looking for a proactive Customer Service Administrator to join a relocation business in Southend‑on‑Sea. You will manage the end‑to‑end administrative process of recovering deposits for short‑ and long‑term rented accommodation, ensuring timely and professional outcomes.

Key responsibilities

• Administer all steps involved in deposit recovery, from initial request to final settlement.
• Negotiate and liaise with letting agents and landlords to secure deposits.
• Prepare, coordinate and file all required documentation, maintaining accurate records.
• Follow internal authorisation and sign‑off procedures for every transaction.
• Work independently to meet deadlines while delivering high‑quality results.

Required profile

• Self‑motivated and able to work on own initiative.
• Strong communicator with excellent organisational abilities.
• Comfortable interacting with high‑profile brands and professional stakeholders.
• Driven, dynamic and committed to high performance standards.

Required skills

What we offer

• Experience in a fast‑paced, professional environment.
• Opportunity to develop expertise in deposit recovery and stakeholder management.
• Potential progression from temporary to permanent employment.