Customer Service Adviser

About the role

The Customer Service Adviser role at Posturite is fast‑paced and varied, focusing on delivering excellent service to both internal and external customers. You will handle enquiries via email, phone and live chat, process orders accurately, and ensure swift resolution of issues.

Key responsibilities

• Respond promptly to customer contacts across email, phone and live chat, providing accurate information.
• Update customers on enquiry progress until completion.
• Record customer account details correctly in required systems.
• Process orders, returns, credits and replacements in line with company policy.
• Liaise with internal departments to communicate relevant information.
• Monitor and clear back‑orders and returns to meet deadlines.
• Support Account Managers by resolving or routing their enquiries.
• Complete daily tasks assigned by the manager and contribute to team objectives.

Required profile

• Team‑player focused on delivering the best outcomes for clients.
• Strong attention to detail and methodical approach.
• Fast and accurate keyboard skills.
• Excellent verbal and written communication.
• Good organisational and time‑management abilities.
• Proactive, upbeat attitude and initiative.

Required skills

• Experience handling customers in a fast‑paced environment.
• Proficiency with digital contact platforms (phone and live chat).
• Competent use of Microsoft Office 365.