Customer Service Advisor (Hybrid, Luton)

About the role

Bionic is looking for a Customer Service Advisor to join its hybrid team in Luton. You will be the first point of contact for business owners using Bionic’s energy, connectivity, insurance and finance services, helping them navigate their queries and ensuring a smooth, high‑quality experience.

Key responsibilities

• Answer inbound calls and respond to customer emails promptly.
• Maintain a positive, empathetic, and professional attitude throughout each interaction.
• Record detailed, high‑quality notes on queries and complaints.
• Investigate and resolve issues, escalating when necessary to meet customer satisfaction.
• Work towards targets such as inbound call volume and resolution times.
• Adhere to regulatory standards, including Data Protection and FCA guidelines.

Required profile

• Previous experience in a customer‑service environment.
• Excellent verbal and written communication skills with strong probing ability.
• Professional telephone manner and ability to build rapport quickly.
• Strong problem‑solving skills and the capacity to adapt to changing priorities.
• Good numerical ability and time‑management skills.
• Enthusiastic, customer‑focused attitude.

Required skills

What we offer

• Opportunities for training and personal development within a high‑performance team.
• Hybrid working arrangement (office and remote).
• Exposure to a fast‑growing business services environment.