Customer Service Agent – Contact Centre

About the role

Join Marston Holdings' growing Contact Centre team as a Customer Service Agent. You will provide friendly, professional assistance to inbound callers, helping them resolve queries, process payments and complete applications.

Key responsibilities

• Answer inbound customer calls and deliver accurate information.
• Take and process payments with attention to detail.
• Support customers with applications, account queries and other service requests.
• Handle sensitive or difficult conversations with confidence and empathy.
• Update customer records using internal systems.

Required profile

• Experience dealing with challenging customer situations.
• Excellent communication and listening abilities.
• Strong organisational and time‑management skills.
• Professional, friendly phone manner.
• Ability to work both independently and as part of a team.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Free on‑site parking.
• Supportive, dynamic team environment.
• Competitive annual leave and enhanced parental benefits.
• Pension scheme and staff discounts on shopping, travel, leisure and wellbeing.
• Values‑driven culture promoting inclusion, fairness and integrity.