Customer Service Assistant – Retail Store
One Stop Stores Ltd · Burton upon Trent
Job description
About the role
We are looking for a Customer Service Assistant to join our One Stop store. You will work in a fast‑paced retail environment, delivering friendly service while supporting daily store operations.
Key responsibilities
- Provide excellent customer service and encourage feedback through the ‘have your say’ survey.
- Stock shelves, replenish inventory, and maintain a clean, organised store layout.
- Process payments at tills, operate self‑service checkouts and assist customers with any issues.
- Work across all store areas, including online orders, vending, and stock routines.
- Follow health, safety and security procedures, including age‑restricted product policies.
- Clock in and out accurately and adhere to all company policies.
- Assist with post‑office duties where applicable, subject to background checks.
- Step in to run the shift in the absence of a Shift Leader or Store Manager.
Required profile
- Passion for serving customers with pride and a natural service mindset.
- Willingness to follow training, safety guidelines and company policies.
- Ability to work collaboratively, create an inclusive atmosphere and represent the brand values.
- Reliability in attendance, punctuality and accurate time‑keeping.
Required skills
- POS system operation and cash handling.
- Self‑service checkout assistance.
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Published 8 hours ago
Expires 1 month from now
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One Stop Stores Ltd
Burton upon Trent
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