Customer Service Associate (FTC 1 Year)

About the role

A Customer Service Associate works as part of a team to manage the day-to-day running of a property and its community, covering marketing, building maintenance and tenancy administration. The aim is to deliver an excellent resident experience and help achieve occupancy and retention goals. This is a fixed-term contract of 1 year.

Key responsibilities

• Deliver front-of-house customer service, responding positively to queries and complaints in line with the complaints procedure.
• Support events and activities within the community and build relationships with university clients.
• Maintain local knowledge of travel, entertainment and amenities, and carry out marketing such as open days and leafleting.
• Carry out sales and leasing activities including viewings, follow-up on enquiries and sales conversions.
• Log maintenance requests, file documents, prepare notices, update databases and raise purchase orders.
• Complete summer community preparations, including move-in and move-out processes, and health and safety compliance activities.
• Take part in an on-call roster for out-of-hours emergency support.
• Chase rent arrears, promote tenancy extensions and other revenue streams, ensure tenant refunds are processed on time and maximise utility efficiency.

Required profile

• Good level of general education and fluent spoken and written English.
• Significant experience in a customer-facing service delivery role and excellent customer service skills.
• Strong relationship-building, organisation and numerical skills, with the ability to work autonomously and adapt to a changing environment.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of UK Health and Safety requirements and legislation.
• Training will be provided on in-house systems.