Customer Service Associate – Part‑time (20 hrs)

About the role

The Customer Service Associate works within a property management team to deliver day‑to‑day resident support, marketing, and tenancy administration, helping Greystar achieve occupancy and retention goals.

Key responsibilities

• Provide front‑of‑house customer service, responding to resident queries and complaints in line with Greystar’s procedures.
• Support community events, maintain relationships with university clients, and promote a positive resident experience.
• Handle administrative tasks such as logging maintenance requests, filing notices, updating databases, and processing tenant refunds.
• Assist with marketing activities, open days, leafleting, and sales/leasing duties including viewings and follow‑ups.
• Carry out health and safety compliance, on‑call emergency support, rent arrears chasing, and utility efficiency initiatives.

Required profile

• Good general education and strong customer‑service experience.
• Ability to work autonomously, multitask, and prioritize tasks in a fast‑changing environment.
• Fluent English communication, both written and verbal.
• Knowledge of UK Health and Safety legislation.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Basic numerical and administrative skills for rent collection and purchase order processing.