Customer Service Consultant – Contact Centre – Swansea (12‑month FTC)

santander · Princess House Swansea - TSB

🇬🇧 English

Job description

About the role

TSB is seeking a Customer Service Consultant to join its Contact Centre in Swansea. You will be the friendly voice of the bank, helping customers with a wide range of banking queries and ensuring they feel confident and valued.

Key responsibilities

Handle inbound telephone enquiries covering diverse banking topics.
Identify customer needs and deliver clear, practical solutions while maintaining a high standard of service.
Build rapport and resolve issues efficiently using TSB’s systems and processes.
Work a 35‑hour week on a rotating shift pattern (three weeks 12 pm‑8 pm, one week 8 am‑4 pm).
Complete an initial four‑month period in the Swansea office before transitioning to a home‑based arrangement with periodic office attendance.

Required profile

Friendly and confident telephone manner with the ability to build strong customer relationships.
Excellent communication and active listening skills.
Genuine passion for helping customers.

Required skills

What we offer

12‑month fixed‑term contract.
Hybrid working model after an initial office period.

Questions fréquentes

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Source : ats:workday

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Published 1 month ago

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santander

Princess House Swansea - TSB

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