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Customer Service Consultant – Contact Centre – Swansea (12‑month FTC)

santander · Princess House Swansea - TSB

🇬🇧 English

Job description

About the role

TSB is seeking a Customer Service Consultant to join its Contact Centre in Swansea. You will be the friendly voice of the bank, helping customers with a wide range of banking queries and ensuring they feel confident and valued.

Key responsibilities

  • Handle inbound telephone enquiries covering diverse banking topics.
  • Identify customer needs and deliver clear, practical solutions while maintaining a high standard of service.
  • Build rapport and resolve issues efficiently using TSB’s systems and processes.
  • Work a 35‑hour week on a rotating shift pattern (three weeks 12 pm‑8 pm, one week 8 am‑4 pm).
  • Complete an initial four‑month period in the Swansea office before transitioning to a home‑based arrangement with periodic office attendance.

Required profile

  • Friendly and confident telephone manner with the ability to build strong customer relationships.
  • Excellent communication and active listening skills.
  • Genuine passion for helping customers.

Required skills

    What we offer

    • 12‑month fixed‑term contract.
    • Hybrid working model after an initial office period.

    Questions fréquentes

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    Source : ats:workday

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    Published 1 month ago

    Expires 15 minutes from now

    13 views · 0 interested

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    santander

    Princess House Swansea - TSB

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