Customer Service Coordinator – European Transport & Logistics

About the role

We are looking for an experienced Customer Service Coordinator to join our European Road Freight team. You will be the primary point of contact for customers, managing shipments from booking through delivery and ensuring smooth European traffic movements.

Key responsibilities

• Handle customer enquiries, bookings and shipment updates promptly.
• Coordinate European transport movements, meeting customer requirements.
• Liaise daily with customers, hauliers, drivers, overseas agents and internal departments.
• Monitor shipment progress and communicate any delays or issues.
• Process transport documentation accurately.
• Provide quotations and service information as needed.
• Maintain customer records and job files in the transport management system.
• Investigate and resolve delivery issues and service concerns.
• Track vehicle movements and delivery performance to meet service levels.
• Support the operations team during peak periods and ensure compliance with procedures and regulations.

Required profile

• Previous experience in a Customer Service Coordinator, Transport Coordinator, Freight Forwarding or Logistics Customer Service role.
• Strong understanding of European road freight operations.
• Excellent communication and customer service skills.
• Ability to prioritise workload in a fast‑paced environment.
• Strong organisational skills and attention to detail.
• Proactive problem‑solving attitude and commercial awareness.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word